Data with regard to all complaints received by the council in the 2017/18 financial year for both London Borough of Barnet and the Barnet Group.
A complaint is any expression of dissatisfaction of our services. Individuals may consider that:
They have not been treated with courtesy and fairness
They are unhappy about the standard of service they have received
We have failed to provide a service to which they are entitled
They are unhappy about the action taken by the council
More information about complaints and the council's complaints process can be found on our website