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Customer Service Quarterly KPI Underlying Data Q3 2014-15
This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management... -
Customer Service Quarterly KPI Underlying Data Q2 2014-15
This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management... -
Corporate Complaints - Corrective action at Stage 3 2014
Log detailing corrective action required for all complaints at Stage 3 of the process in 2014. Stage 3 is the final stage of escalation for complaints. All such complaints... -
Customer Service Quarterly KPI Underlying Data Q4 2014-15
This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management... -
Customer Service Quarterly KPI Underlying Data Q1 2015-16
This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management... -
Customer Service Quarterly KPI Underlying Data Q2 2015-16
This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management... -
Customer Service Quarterly KPI Underlying Data Q4 2015-16
This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management... -
Customer Service Quarterly KPI Underlying Data Q3 2015-16
This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management... -
Customer Service Quarterly KPI Underlying Data Q1 2016-17
This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management... -
Customer Service Quarterly KPI Underlying Data Q2 2016-17
This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management... -
Customer Service Quarterly KPI Underlying Data Q3 2016-17
This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management... -
Customer Service Quarterly KPI Underlying Data Q4 2016-17
This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management... -
Customer Service Quarterly KPI Underlying Data Q2 2017-18
This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management... -
Customer Service Quarterly KPI Underlying Data Q3 2017-18
This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management... -
Complaints - received 2014-15
Data with regard to all complaints received by the council in the 2014/15 financial year. A complaint is any expression of dissatisfaction of our services. Individuals may... -
Complaints - received 2015-16
Data with regard to all complaints received by the council in the 2015/16 financial year. A complaint is any expression of dissatisfaction of our services. Individuals may... -
Complaints - received 2016-17
Data with regard to all complaints received by the council in the 2016/17 financial year. A complaint is any expression of dissatisfaction of our services. Individuals may... -
Customer Service Quarterly KPI Underlying Data Q4 2017-18
This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management... -
Customer Service Quarterly KPI Underlying Data Q1 2017-18
This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management... -
Customer Service Quarterly KPI Underlying Data 2018-19
This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management...