SMEs and communication services

Ofcom undertakes research on the availability and experience of communications services for small and medium enterprises (SMEs) in the UK, defined as businesses with fewer than 250 employees. A survey of 1501 SMEs (0-249 employees) was undertaken using CATI (computer aided telephone interviewing). The survey data were weighted to be representative of the SME universe on size. Fieldwork took place between 9 May and 18 July 2016.