Comparing customer service quality

Comparing the quality of customer service. Based on Ofcom's annual research into customer satisfaction. Includes Reasons to Complain data and Complaints Handling data.

Data and Resources

Complaints handling tracker 2018 total market data tables CSV
Complaints handling tracker 2018 supplier level data tables (unweighted) CSV
Complaints handling tracker 2018 respondent level data CSV
Complaints handling tracker 2018 respondent level data map CSV
Reason to complain 2019 - SPSS SPSS
Complaints handling tracker 2019: respondent level data mapCSV
Complaints handling tracker 2019: supplier level data tables CSV
Complaints handling tracker 2019: total level data tablesCSV
Customer satisfaction tracker 2020: data tablesCSV
Reasons to complain tracker 2019SPSS

Additional Info

Field	Value
Last Updated	October 8, 2020, 08:09 (UTC)
Created	April 12, 2018, 10:38 (UTC)
Theme	Society