This data gives information about the Financial Conduct Authority's (FCA) performance in a range of areas, both statutory standards (as set by The Financial Services and Markets Act 2000 (FSMA) and other legislation) and voluntary commitments. It covers 60 service standards on activities including dealing with regulatory applications, telephone enquiries and other correspondence. It focuses on the FCA's performance for the period 1 April 2019 to 31 March 2020.