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NI 014 - Avoidable contact: the proportion of customer contact that is of...
The indicator will measure the total number of customer contacts against the total number of resolved customer requests, expressed as a percentage. Source: Cabinet Office (CO)... -
NI 007 - Environment for a thriving third sector
The indicator will be measured every second year by a new, bespoke, centrally administered survey of local third sector organisations. The survey will also include contextual... -
Cabinet Office Business Plan Quarterly Data Summary
The Government has published the Business Plan Quarterly Data Summaries (QDS) The QDS are designed to fit on a single page to provide a quarterly snapshot on how each department... -
Your Freedom
This data relates to the Deputy Prime Minister's website that was launched on 1st July 2010. The Deputy Prime Minister asked the public to submit their ideas on restoring civil... -
Civil Service People Survey 2011
The Civil Service People Survey (CSPS) is an annual survey open to all Civil Servants and those that work for Civil Service organisations. In 2011 299,410 Civil Servants across... -
Operational Efficiency Programme Benchmarking Report for April 2009 to May 2010
Operational Efficiency Programme Benchmarking Report for April 2009 to May 2010 with the full accompanying data set. The report highlights the exceptionally bad quality of...