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Customer Satisfaction Survey Results
Our Customer Service Centre runs regular surveys to measure overall satisfaction with the service received. Each survey operates for a month and aims to record the views of as... -
Public Spaces Protection Orders: PSPO
Public Spaces Protection Orders (PSPOs) try to prevent particular things that are harming the quality of life of people in the local community. Police or accredited Council... -
Customer Contact Centre Performance
Customer Contact Centre performance is measured on the average wait time for calls to be answered in seconds and the average resolution for calls received as a percentage. The... -
Public Health Funeral details
Assisted Funerals conducted during a rolling year to date. The information shown is all that the Council can provide with regard to Public Health or Assisted Funerals. The... -
Freedom of Information requests
Annual request numbers since 2010 with percentage from each recorded source. -
Annual Reports
The council has to publish various annual reports in line with legislation or best practice. These are published on our website but are brought together here in to 1 place for... -
Taxi & Private Hire Licensing
Link to Licensing details page for Taxi and Private Hire Vehicles, Drivers and Operators. -
Planning Appeals Allowed
Planning Appeals Allowed The figure given is the percentage total of appeals registered against a decision to refuse an application. This indicator is no longer part of the... -
NDR Credit
Credits can arise against business rates accounts for a number of reasons including vacation of premises, entitlement to business rates relief and revaluation. Credits can be... -
Business Rates (NDR) Collected
This indicator is part of the Council's corporate indicator set - K1 R2. These results are published every 6 months, at the half year and year end. This figure given is the... -
Strategic Arts Grants
This annual CBC funding combines with that awarded by Arts Council England and Essex County Council, as well as other public, private and commercial sources of income, to enable... -
Gender Pay Gap
All organisations with 250 or more employees must publish and report specific figures about their gender pay gap. The gender pay gap is the difference between the average... -
Trade Union Facility Time - Transparency Code
Information relating to trade unions within the Council Under the Data Transparency Code, we are required to update this information on an annual basis -
Senior Staff Salaries
Salary details for Colchester's Chief Executive and senior officers. Pay is shown in £5,000 bandings as per the Data Transparency code. The full pay policy can be found at the... -
Number of Homes in the Borough
Total number of households using data supplied by the Valuation Office. This is updated as at 31 March of each year -
Licensed Premises Data
Data about licences issued in the Borough To view each licensed premises on our interactive map, please click the following link.... -
Planning Applications Processed
This indicator is part of the Council's corporate indicator set - K1 P1 These results are published every 6 months, at the half year and year end. The figure given is the... -
Business (Non-Domestic) Rates (NDR) Accounts
Details of all current Business Rates accounts held with Colchester Borough Council. See Downloads page to access records for individual months. A revaluation of all non-... -
Locality Budget Grants
Small annual grant scheme of £2,000 for each Ward Councillor to initiate new projects or to provide additional funding to match already committed resources. The budgets can be... -
Old British School and Colchester Lying-in-Charity
The Council acts as trustee for these funds: Old British School Trustees: assists education of people under 25 years of age resident in the Borough, or to assist their entry...